Support

Last updated: October 16, 2025

Lancetop Ltd. (“Lancetop,” “we,” “us,” or “our”) is a technology company providing an intelligent property operations and management platform for short-term rental and hospitality businesses. Our web and mobile applications help property managers coordinate field teams, monitor tasks, optimize schedules, and enhance guest experiences through AI-driven insights.

How We Can Help

If you are experiencing an issue or have questions about using our application, please reach out to our support team. We are here to help you with:

• Login, password reset, or account access issues
• Mobile app setup, location or camera permissions
• Task or workflow management questions
• Billing, subscription, or invoice inquiries
• Technical bugs or performance issues
• General feedback or feature requests

Contact Us

Email Support: support@lancetop.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Emergency Maintenance: Available 24/7 via phone

Company Information

Lancetop Ltd.
1455 16th Ave Unit 206
Richmond Hill, ON, Canada L4B 4W5

Related Links

• Terms of Use
• Privacy Policy

Note: Lancetop Ltd. strives to provide timely and effective support to ensure your property operations run smoothly. For urgent property or on-site operational issues, please contact your assigned manager directly.