Effective Date: Oct 10,2025
Last Updated: Oct 10,2025
Lancetop Ltd. (“Lancetop,” “we,” “us,” “our”, “our website”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our web application, mobile application, and associated website (the “Service”).
Phone number is optional and collected only for contact purposes if voluntarily provided.
It is not required to create or use an account, and users may choose to leave this field blank without affecting access to the app’s core functionality.
We may receive information from payment processors, analytics providers, or integration partners (e.g., Guesty PMS).
We use information to:
We do not sell your data to advertisers or unrelated third parties.
Our mobile application may request access to your device’s camera to capture photos or videos related to property management tasks.
This feature supports field staff, inspectors, and maintenance personnel in documenting the completion of assigned work, such as cleaning verification, inspection reports, or issue resolution evidence.
Purpose of Use:
The camera is used only for capturing work-related media, such as photos of cleaned rooms, maintenance work, or damaged areas, to ensure accurate task reporting and quality verification.
The app does not use the camera for facial recognition, biometric analysis, or any unrelated purposes.
Example of Use:
For instance, when a cleaner completes a room inspection, they may take a photo using the app’s built-in camera upload function. The image is attached to the corresponding task record for management review.
Storage and Access:
Captured media files are securely uploaded via encrypted connections (TLS/SSL) and stored in Amazon Web Services (AWS S3) cloud storage. Only authorized company administrators or supervisors can access these records for operational verification.
User Control:
Users may decline camera permission at any time in their device settings; however, this may limit access to photo upload features that are essential for task verification.
The App may access your GPS location to support attendance and dispatch tracking. Tracking is active only between clock-in and clock-out. Data may be collected while the app runs in the background, but not when closed or logged out. Location data is encrypted and never sold.
Our mobile application requests access to your device’s location in order to support core functionality such as attendance tracking, route dispatching, and task coordination.
Foreground Location (While App in Use):
Location data is collected only when users are clocked in or performing active field tasks. This enables supervisors and team members to coordinate job assignments and verify task completion efficiently.
Background Location (When App is Running in Background):
The app may continue to access location data in the background only while the user remains clocked in and the app session is active. Once the user clocks out, logs out, or closes the app, location tracking automatically stops.
Purpose and Use:
Location data is used solely to verify work attendance, improve task dispatch accuracy, and ensure staff safety. It is not used for advertising, marketing, or unrelated analytics.
Data Storage and Security:
All location data is securely transmitted using TLS/SSL and stored in encrypted form on AWS servers. Access is strictly limited to authorized company personnel.
Sharing and Disclosure:
We do not sell, rent, or share location data with advertisers or any unrelated third parties. It may only be shared internally for operations management or where required by law.
By using the app, users grant permission for this controlled location usage, which is necessary for the app’s intended service functions.
We use cookies for analytics and improved user experience. You can disable cookies in your browser settings.
We keep data only as long as necessary for operations or legal compliance, then securely delete or anonymize it.
Depending on your jurisdiction, you may:
Contact: privacy@lancetop.com
Our Service is not for minors under 16. We promptly delete any child data if discovered.
Your data may be processed in countries such as Canada and the U.S. We implement appropriate security and contractual safeguards.
We may update this Privacy Policy. The latest version will always be available on our website and app.
Lancetop Ltd.
Email: privacy@lancetop.com
Address: 1455 16th Ave Unit 206, Richmond Hill, ON, Canada L4B 4W5