Terms of Use

Last updated: October 16, 2025

Lancetop Ltd. (“Lancetop,” “we,” “us,” or “our”) provides operations, scheduling, messaging, and optimization software for property managers via our websites, mobile applications, and related services (collectively, the “Services”). By accessing or using the Services, or executing an order form, SOW, or online checkout that references these Terms, you agree to be bound by these Terms of Use (the “Terms”) and our Privacy Policy. If you do not agree, do not use the Services.

Privacy Policy: Please review our Privacy Policy for details on how we collect, use, disclose, and retain personal information, and to understand your rights and choices. The Privacy Policy and these Terms should be read together; for data handling and individual rights, the Privacy Policy controls, while these Terms govern your use of the Services, obligations, and liability limitations.

Company & Contact
Lancetop Ltd.
1455 16th Ave Unit 206, Richmond Hill, ON, Canada L4B 4W5
Email: support@lancetop.com

1) Eligibility & Accounts

• You must be at least 18 years old and legally able to enter a binding contract.
• You are responsible for the security of your account credentials and all activity under your account. Notify us immediately of any unauthorized use.
• We may refuse, suspend, or terminate accounts at our discretion, including for violation of these Terms or applicable law.

2) The Services

Lancetop provides a platform for property operations and related workflows (e.g., task dispatch, workforce coordination, checklists, messaging, third-party integrations, payments facilitation, reporting, and AI-assisted features). We may update or modify the Services from time to time.

AI & Automation

Parts of the Services use AI to assist with insights, routing, or messaging. AI outputs may be incomplete or incorrect; you are responsible for reviewing outputs and making final decisions. Do not rely on AI for life-safety, emergency, legal, or compliance decisions.

Mobile App Permissions

• Location: for on-shift tracking, time/attendance, routing, and geofenced actions. Tracking occurs only during working hours (from clock-in to clock-out). When the app is closed, tracking stops.
• Camera/Photos: to capture task evidence, inspections, and uploads. Photos are stored in secure cloud storage (e.g., AWS S3).

You can disable permissions in your device settings, but some features may not function.

3) Messages, Notifications & Consent

By providing contact details (including mobile numbers and email), you consent to receive transactional messages and, where permitted, marketing messages. You can opt out of marketing communications at any time. You represent that any third-party contact data you upload or use with the Services was lawfully obtained with all required consents.

4) Third-Party Services & Integrations

The Services may link to or integrate with third-party products. We do not control and are not responsible for third-party sites, services, terms, policies, or uptime. Your use of third-party services is governed by their terms.

5) Fees, Billing & Trials

• Subscriptions: Access to paid features requires a subscription and timely payment of all fees plus applicable taxes.
• Auto-renewal: Subscriptions renew for successive terms at then-current rates unless canceled before renewal per your order or account settings.
• Changes: We may change fees upon renewal or as otherwise permitted in your order.
• Refunds: Except where legally required or expressly stated, fees are non-refundable.
• Payment Processor: We use third-party payment processors; your payments are also subject to their terms.
• Free Trials/Promotions: If you don’t cancel before a trial ends, billing may begin automatically.

6) Acceptable Use

You will not (and will not permit anyone to):

• Use the Services in violation of law, court orders, or rights of others.
• Upload or transmit malicious code; probe or disrupt the platform; or bypass security.
• Copy, frame, scrape, index, or bulk-export content except as expressly allowed.
• Reverse engineer or attempt to derive source code (except where prohibited restrictions are unenforceable by law).
• Send harassing, deceptive, or unlawful messages; or misuse personal data.
• Circumvent fair usage limits, API rate limits, or seat restrictions.

7) Your Content & Data

Your Content remains yours. You grant Lancetop a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and create derivative works from Your Content solely to provide, maintain, secure, improve, and support the Services (including quality, analytics, and AI model improvement on an aggregated/de-identified basis). You are responsible for obtaining all rights/consents and for legal compliance.

8) Intellectual Property

Except for Your Content and third-party materials, the Services and all associated software, features, designs, and content are owned by Lancetop or our licensors. No rights are granted except as expressly set out in these Terms or your order form.

9) Confidentiality

Each party will protect the other’s Confidential Information and use it only to perform under these Terms, disclosing it only to personnel or subprocessors with a need to know and subject to duties of confidentiality.

10) Security

We implement reasonable safeguards appropriate to the nature of the data we process. No method of transmission or storage is 100% secure.

11) App Stores & Software Updates

If you download our app from Apple App Store or Google Play, you also agree to their terms. Apple/Google are not responsible for maintenance, support, or legal claims. We may push automatic updates.

12) Beta & Free Features

Beta, preview, or free features are provided “as is,” may be changed or discontinued at any time, and may have reduced or different support.

13) Warranty Disclaimer

THE SERVICES (INCLUDING AI FEATURES) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANCETOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE OR ACCURACY OF OUTPUTS.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) LANCETOP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION; AND (B) LANCETOP’S TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO LANCETOP FOR THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT (OR CAD $100 IF NO AMOUNTS WERE PAID).

15) Indemnification

You will defend, indemnify, and hold harmless Lancetop and its affiliates, officers, directors, employees, and agents from third-party claims arising out of Your Content, your use in violation of law or these Terms, or your infringement/misappropriation of third-party rights.

16) Term; Suspension; Termination

These Terms apply while you use the Services. We may suspend or terminate your access for cause or upon reasonable notice. Upon termination, your right to use the Services ends, but provisions that by their nature should survive will survive.

17) Copyright Complaints

If you believe content on the Services infringes your copyright, contact support@lancetop.com with details.

18) Compliance; Export; Anti-Corruption; Sanctions

You will comply with applicable laws, including privacy, anti-spam, anti-corruption, and export control laws. You represent that you are not subject to trade sanctions and will not use the Services in embargoed jurisdictions.

19) Governing Law; Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The courts located in Toronto, Ontario have exclusive jurisdiction over disputes, and the parties submit to those courts (without limiting Lancetop’s ability to seek injunctive relief elsewhere).

20) Changes to the Terms

We may update these Terms from time to time. Material changes will be posted with a new “Last updated” date. Your continued use after changes become effective constitutes acceptance.

21) General

You may not assign these Terms without our written consent; we may assign to an affiliate or in connection with a merger, acquisition, or asset sale. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing. These Terms (plus referenced policies and your order) are the entire agreement between you and Lancetop regarding the Services.

Contact
support@lancetop.com Lancetop Ltd., 1455 16th Ave Unit 206, Richmond Hill, ON, Canada L4B 4W5